Policy

Welcome to HKFSI. This policy explains how we handle orders, shipping, returns, refunds, and customer support for visitors and customers using our website.

Order Policy

Orders are subject to product availability and confirmation. We may contact you to verify order details, delivery information, or payment status before processing an order.

Payment Policy

Payments must be completed through the payment methods made available on our website or confirmed by our support team. Prices, promotions, and product availability may change without prior notice.

Shipping Policy

We strive to process and deliver orders promptly across our service markets. Delivery times may vary depending on location, product availability, courier schedules, customs checks, and other circumstances outside our control.

Return and Refund Policy

If an item is damaged, incorrect, or otherwise eligible for return, please contact us within 7 days of receiving your order. Returned items should be unused, in their original packaging, and accompanied by order information so our team can review the request.

Refund approval depends on the condition of the returned item and the reason for the request. Approved refunds will be processed through the original payment method or another method confirmed by HKFSI.

Customer Support

For questions about products, orders, delivery, returns, or refunds, please contact our support team. We aim to respond as quickly as possible during business hours.

Contact Us

If you have any questions about this policy, contact us at:

• Email: mkt@hkfsi.me
• Address: Unit 2223, 22/F Yan's Tower, 25-27 Wong Chuk Hang road, Aberdeen, Hong Kong
• Phone: (+66) 093 546 0874