Privacy Policy
HKFSI respects your privacy. This Privacy Policy explains what information we may collect, how we use it, and how you can contact us about your personal information.
Information We Collect
We may collect information you provide directly, including your name, email address, phone number, delivery details, order information, and messages submitted through our contact form.
We may also collect basic technical information such as browser type, device information, pages visited, and general usage data to help us maintain and improve the website.
How We Use Your Information
- To respond to inquiries and customer support requests.
- To process orders, deliveries, returns, and refunds.
- To improve our website, products, and customer experience.
- To prevent fraud, misuse, spam, or unauthorized activity.
- To comply with legal, tax, accounting, and regulatory obligations.
Cookies and Website Data
Our website may use cookies or similar technologies to support site functionality, remember preferences, measure traffic, and improve performance. You can adjust cookie settings in your browser, although some site features may not work as expected if cookies are disabled.
Sharing of Information
We do not sell your personal information. We may share necessary information with service providers such as delivery partners, payment providers, website hosting providers, or professional advisers when needed to operate our business and serve customers.
Data Retention and Security
We keep personal information only for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law. We use reasonable safeguards to protect information, but no online service can guarantee complete security.
Your Choices
You may contact us to request access, correction, or deletion of your personal information, subject to applicable law and legitimate business requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of the website means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy, contact us at:
- Email: mkt@hkfsi.me
- Address: Unit 2223, 22/F Yan's Tower, 25-27 Wong Chuk Hang road, Aberdeen, Hong Kong
- Phone: (+66) 093 546 0874